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Template: What To Do If You're Feeling Burned Out

Customer support is a notoriously high-stress role, but there are a few ways you can actively work to prevent feeling burned out. Below are a few tried and true ways to stay sane and grow your career in customer support.

BUT FIRST... TALK TO YOUR TEAM LEAD. THEY'RE HERE TO HELP YOU.

Mindfulness and Health (because you deserve it)

  • Use your commute for “you” time

  • Adopt an office plant

  • De-stress with some deep breathing exercises

  • Stretch for 1 minute every hour

  • Talk a walk around the block

  • Sit on an exercise ball (it’ll keep you awake)

  • Marie Kondo your workspace and adjust your desk to fit your body

Work

  • Make a list of 3 non-queue items to accomplish each day

  • Avoid taking work home with you at night

  • Are you writing the same thing over and over? Save the message as a template so you can copy and paste

  • Read your email in batches

  • Start a Slack channel to highlight team wins

  • Pro tip: After speaking with an upset customer, blow off some steam by watching your favorite puppy video (or kitty video, we love ‘em equally)

Career Growth

  • Browse LinkedIn and reach out to your work role models

  • Remember the Drama Triangle

  • Start an ongoing list to track what you like and dislike about your career

  • Make time to talk to your colleagues when things are going great, not just when you run into a problem

  • Have an idea for a new solution? Champion it!

Engagement

  • Bring your personality to work!

  • Have a team lunch (even if it's on Zoom!)

  • Two words: Uno tournament

  • Three words: Finer Things Club

  • Start a “Customer Care Workshop” and invite the company to tackle some tickets

  • Book club (we have some suggestions below)

  • Read The Untethered Soul and 15 Commitments of Conscious Leadership

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