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Guru Community Knewsletter 10.4.19

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Happy Friday, Empower Rangers!

In this Knewsletter, catch up on what you may have missed in Slack and find announcements, Sales/CX Empowerment tips, conversations, Empower Ranger spotlights, and more from this past week!  


πŸ™ŒπŸΌ Announcements

Wednesday we hosted a virtual Community Kick Off + Meet & Greet! We covered the vision for the community and shared what you can expect in the next few weeks, before splitting up into breakout rooms to get to know each other.

πŸ’Έ Sales Empowerment

"There's a misconception - Sales enablement people aren't just trainers - they're business partners, driving revenue. Think of yourself as a strategic partner to the business." -Michelle Kanan, Director of Sales Enablement at Gong

Last week, Michelle spoke about the 7 Habits of Highly Effective Enablement Professionals, diving into the practices critical to designing and running a highly effective enablement function.

What's one useful habit you believe all sales enablement professionals should build into their approach? Share your thoughts with the community in the #sales-empowerment slack channel!

πŸ“€ CX Empowerment

In response to a recent webinar entitled How to Combat Burnout in your Customer Support Team, Empower Rangers weighed in and shared ways they prevent burnout and protect culture. Here are some takeaways:

Read more thoughts from Nick Snelling, Head of Business Improvement at RedEye, Laura Jolly, Senior Customer Support Specialist at Intercom, and Matt Basin-Millar, Support Learning & Development Lead at Shopify, and more on the slack thread in the #cx-empowerment channel.

πŸ’š Product Happenings

As an Empower Ranger, you’re the first to try out new product updates and weigh in on the product roadmap. This week we talked content management, and shared the background on 5 new features rolling out soon, including public cards, table cell sizing, formatting access, improved copy and paste, and drumroll pleasssseeeeee …. Templates!

With the release of these new features on the horizon, we wanna know what YOU think. Share your thoughts in an email reply or jump into this slack thread in the #guru-product-ideas channel.

Empower Ranger Spotlight

Every Empower Ranger deserves to be recognized for their hard work with Guru. Today, we want you to meet … Chad Trabucco, Head of Sales Enablement at Glint, also known as the Chadvocate.

Chad brought Guru to Glint, taking their sales team from a massive, slow-to-load, slower-to-navigate spreadsheet to an effective knowledge management system that inspired 100% confidence across his sales team (hint: it was Guru). Read how Chad implemented Guru and inspired confidence in his sales teams here, and listen to him share his thoughts on expanding your organizations enablement function to effectively scale at Empower 2019 here.

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