Meritage's M.Connect 3.0 FAQs
Frequently asked questions on the M.Connect Platform.
What's M.Connect 3.0?
M.Connect 3.0 is Meritage's smart home and security solution included in new starts as of April 1st, 2021.
Who gets M.Connect 3.0 Standard?
New home construction starts as of April 1st
M.Connect 3.0 brings a robust package of smart home / security equipment to Meritage buyers consisting of:
Resideo ProSeries panel & cellular communicator (1)
Door contacts (2)
Motion Detector (1)
Video Doorbell (1)
Smart Lock (1)
ProSeries Smart Thermostat (1)
MyQ Smart Garage Opener(s)
What about buyers before the April 1st launch?
SafeStreets has made a similar package available to buyers who did not receive the M.Connect 3.0 package. You can download that here.
Is there an app?
Yes. All new M.Connect devices integrate into the new M.Connected Home app complete with Meritage branding and everything!
Can customers add to their Smart home systems? What about alarm Monitoring?
Yes, SafeStreets offers a plethora of home automation, video, Sonos sound, and security options. Monitoring is also available at discounted rates for Meritage buyers.
Posting guidelines and etiquette:
Pause before you post:
To allow us to better assume good intent, seek balance, and promote mindful action at work, consider pausing before you post. This encourages us to slow down in order to respond vs. react to a message
When an individual is @mentioned in a channel, consider waiting for that human to respond before joining the conversation
Post in public or shared channels vs. direct messages. This is why Slack exists and is the most impactful habit we can change to promote transparency!
@Mention guidelines:
@mention human beings in channels (it's okay we promise) if you require a direct response
Use @groups to communicate with a specific team. This will empower anyone on the team to respond.
Only use at @here for time-bound communication (i.e. here's the Zoom PW I forgot to include)
Do not use @channel
Use Message urgency indicators:
👆:point_up: = Making You Aware. No action needed
🚩 :triangular_flag_on_post: = Need ASAP. Hoping for an immediate response
1️⃣ :one: = Response requested in 1 Day. 1 day grace period for a response
3️⃣ :three: = Response requested in 3 Days. 3 day grace period for a response
🚗 :car: = Move This Party Elsewhere. A polite reminder a message should be in a different channel. Assuming good intent, this a polite suggestion that convo is better suited somewhere else (thread or a DM). It's important to understand this is an accepted suggestion and is not meant to feel rude or mean.