Agent-Required Self-Guided Tours (scheduled by your AI, no lock/key or other partner involved)
An Agent-Required Self-Guided Tour is a Self-Guided Tour during regular office hours where an onsite agent is available to share the key/map/etc. and there is no other partner helping to book the tour and conduct ID Verifcation/Provide a Key or Code.
When your AI Assistant schedules an Agent-Required Self-Guided tour, they’ll confirm the appointment with the prospect via email or text and provide instructions. The tour will be scheduled on your leasing calendar. After the tour is completed, remember to create a show event and your AI Assistant will send out post-tour follow-ups
All you have to do is review their guest card before the tour so that you know what the prospect preferences are, and then meet the prospect for their tour to hand off a key/let them in etc. If you would like your AI Assistant to share additional information about the tour to help set prospect expectations, please email the information to email@example.com.
Self-Guided Tours Scheduled with another Partner
For these tours, the prospect will use a link on your property website to self-schedule their own tour. Due to the very specific directions and ID verification that the prospect will have to go through, your AI Assistant will not book these tours and will not send out an appointment reminder.
If you would like your AI Assistant to share the self-guided tour link in our responses to all prospects, email the link to firstname.lastname@example.org and we can add it to initial response scripts!
After the tour is completed, if your partner does not automatically create a show-even on your behalf, remember to create a show event and your AI Assistant will send out post-tour follow-ups