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Custom Order Policy
BY SUBMITTING PAYMENT FOR A CUSTOM ORDER, YOU AGREE TO THE FOLLOWING:
Custom orders placed with Majestic Water Spouts require a confirmation of order specifications & payment prior to work beginning. Custom orders include dimensional changes, bulk orders, finish options or anything that varies the product from its stock counterpart. Once an order is processed, unfortunately NO CHANGES MAY BE MADE.
PRODUCT PERFORMANCE, APPLICATION & ENGINEERING
Custom orders are designed and engineered to the best of our ability by experts who have designed and tested numerous water feature products. Due to the nature of custom orders, we cannot guarantee the results of custom orders other than completion of manufacturing to the specifications provided and approved by customers. Our engineers use top of the line tools, their education and previous experiences to design the ideally looking and performing products for your application. Since we are manufacturing one part of a complex system that must work together, we do not offer refunds and/or returns due to engineering issues or flaws. PLEASE REVIEW PROVIDED SPECIFICATIONS DRAWINGS PRIOR TO APPROVING FOR PRODUCTION. NO CHANGES MAY BE MADE AFTER APPROVAL IS RECEIVED.
Due to variances in material prices, quotes and invoices provided are valid for 30 days from send date. Pricing is subject to change until orders are placed and paid for per agreed upon terms. Estimates provided throughout the custom order process are estimates only and do not reflect the actual pricing to be paid for production.
Custom Order Quotes and Orders are not eligible for our “Low Price Guarantee,” although we believe that our prices will be significantly lower than our competitors.
Full payment must be collected prior to the start of all custom orders. Credit Card, Cash or Check are the only accepted forms of payment. Payment limitations apply to custom orders above $5,000. A representative from Majestic Water Spouts will provide payment options if your order exceeds $5,000. Majestic Water Spouts reserves the right to suspend an order at any time until payment or adequate assurance of performance to pay is received. Late payments will be charged a $150 penalty and incur additional interest at a rate of 1.5% per month. Payments owed that enter into default (post 7 days of item receipt) are personally guaranteed for outstanding debt obligation.
Lead times are approximate. Majestic Water Spouts will do its best to meet lead times, although factors outside our control make it impossible for us to guarantee any specific due date. Cancellations are not accepted based on an overdue on lead time.
CANCELLATIONS, REFUNDS and RETURNS
Majestic Water Spouts does not accept returns or cancellations on any custom orders, unless the specifications or quality of Majestic Water Spouts standards are not met. Returns for defects in products delivered to customers must be filed via email to firstname.lastname@example.org or phone at 888-702-2558 no later than 30 days from delivery of order.
Custom orders not claimed within 30 days of completion are forfeited and the property of Majestic Water Spouts. Refunds are not given for custom orders not claimed within this grace period.
It is your responsibility to ensure that any items you order will fit into your space. Majestic Water Spouts will not be responsible if an item does not fit. You will incur and agree to pay any additional charge for any re-delivery, if necessary. Please inspect your order thoroughly prior to signing any delivery documents; in the event damages are incurred during the delivery, it is imperative that you note all damages at the time of delivery. Please contact us immediately.
PLEASE INSPECT ALL PACKAGE UPON DELIVERY, YOU HAVE 3 DAY FROM DELIVERY DATE TO REPORT DAMAGE. IF DAMAGE IS NOT REPORTED IN THOSE 3 DAYS MAJESTIC WATER SPOUTS IS NOT RESPONSIBLE FOR DAMAGES.
We reserve the right to select or substitute a comparable carrier/delivery service for your shipment without further notice.
Due to the fact that shipping options and costs presented on our website are based on the actual dimensions of the product and weight, we cannot guarantee the shipping service purchased will be the shipping service the products will be sent with. If you would like shipping services on custom orders quicker than the least expensive shipping option available to us, please inquire about pricing upfront.
If the product ordered is larger, heavier or a size that would not normally fit into a parcel sized box, Majestic Water Spouts reserves the right to ship via truck. Freight will include charges for crating and actual freight charges. If you prepaid for a shipping option other than freight, your original postage paid will be reduced from your amount owed for freight service.
COLOR AND MATERIAL VARIATIONS
Due to the characteristics of metal, plastics and other materials we use, there may be variations in colors and grains. Color samples may appear slightly different than your actual production piece. Additionally, computer monitors display colors in photo images slightly differently, depending on a wide variety of different settings and actual monitors. Therefore, a specific product image or color you see on your computer monitor, may be a different shade to the actual piece.
Due to variations in cutting, bending, finishing, etc of your custom ordered product(s), delivered product(s) may vary from specified or requested dimensions by .25” or 1%, whichever is larger. We do our best to hit your requested dimensions dead on, but please account for this variance when ordering. Note that crowning and bowing of thinner and longer material that is bent may exist but will be within above noted allowed tolerances.
Majestic Water Spouts is happy to provide our customers with custom products that meet design specifications desired. Unless agreed upon prior to order, the designs & tooling for these projects and associated work, files, jigs are the sole property of Majestic Water Spouts. No royalties will be given for custom designs that grow into a stocked product.
LIMITATION OF LIABILITY
Customer agrees that Majestic Water Spouts will not be liable for any indirect, incidental, special, or consequential punitive or multiple damages, including without limitation any damages resulting from loss of use, loss of business, loss of revenue, loss of profits, or loss of data, arising in connection with this Agreement, Majestic Water Spout's performance of services or of any other obligations relating to this Agreement, even if Majestic Water Spouts has been advised of the possibility of such damages. The foregoing limitation of liability shall apply regardless of the cause of action under which such damages are sought.