Rollover Guidance

Rollovers must be initiated by the retirement plan provider—we are not able to start these requests on your behalf. Your client will need to contact the plan provider directly, typically by phone, to request rollover instructions. If possible, it’s helpful for you to be on the call with them in case any questions come up!

For 401(k) plans, rollovers are often initiated entirely by phone.

For other plan types, paperwork may be required.

If you have any questions or need a Letter of Acceptance from Schwab, just let us know—we’re happy to help.

Helpful Resources:

📝 Governmental vs. Tax-Exempt 457 Plans: IRS Comparison Chart

🔁 Account Types Overview: IRS Rollover Chart (PDF)

🇺🇸 Rolling Over a TSP? This article may help



ROLLOVER WORKFLOW

1) Open an IRA Account

Open a new IRA at Schwab first. The retirement plan provider will require the account number to process the rollover.

2) Call the Delivering Firm with the Client

Contact the plan provider or delivering firm with the client on the line. The client will need to verbally confirm their identity.

3) Request the Check be made payable to:

Charles Schwab & Co. FBO [Client Name] - [Client's Schwab Account #]

4) The Plan Administrator/custodian should mail the check directly to the custodian at one of the following addresses:

5) Upon the custodian's receipt of the check, the check will be deposited into the client's IRA account.

When you receive the Schwab alert for the deposit, please verify the funds were deposited in the correct account and that the proper coding was used.