Expected Shipment Dates
We are normally shipping packages 3-5 business days after each order is received currently. If your order will take longer than normal to ship, we will contact you concerning the time delay to ship.
Covid Shipping Delays
Shipping carriers have been slower to deliver packages than normal. In addition to this carriers, including USPS and UPS, are not guaranteeing any delivery time. Nor will they offer refunds for late deliveries, including overnight service. We are not responsible for delays in transit, and any paid shipping costs will not be refunded for late deliveries.
Please call us and check inventory of items if you require a quick turn time. Order volumes have increased substantially and have been stressing our supply chain.
Order Processing
We are a small business that operates Monday through Friday. If your order is placed on a weekend or recognized holiday, it will not be processed until the next business day of ours.
Orders received after 11AM Arizona time will be processed the next business day.
Oversized Items
For orders of items where description says product will be shipped via Freight, Our systems do not calculate postage costs for items. Crate and Freight costs will be billed to customer (less original postage paid) via email once order is processed.
Estimated Delivery Dates
We strive to ship all orders in a timely manner. If we are not able to meet this commitment, we will contact you via email to provide a timeframe for the delay in shipment. All provided delivery dates and shipping day are estimate only, other than overnight options, which are guaranteed. UPS, USPS and Majestic Water Spouts do not guarantee a delivery date on any other service than overnight.
Returns & Refunds
Refunds of postage paid by customer will only processed if product is damaged in shipment, package contents do not match sales order or incorrect shipping method was chosen (customer will receive difference in shipping costs between cost difference between service selected/used).
Inspection Period
PLEASE INSPECT ALL PACKAGE UPON DELIVERY, YOU HAVE 3 DAY FROM DELIVERY DATE TO REPORT DAMAGE. IF DAMAGE IS NOT REPORTED IN THOSE 3 DAYS MAJESTIC WATER SPOUTS IS NOT RESPONSIBLE FOR DAMAGES