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(Entrata) Urgent Prospects

If you are using Entrata as your CRM, your urgent prospects will show up in your community queue in Entrata and will be assigned to your community's default agent, and no longer to your AI Leasing Assistant.

To take over these conversations, change the agent to yourself, and respond to the prospect.

Once you take over a prospect, your AI Leasing Assistant will no longer follow up, excect post-tour.