Template: Technical FAQs for Feature X

Use this template as a single source of truth where engineering and customer support teams define highly-technical questions and answers about a feature.

Questions here are usually more technical than what might be found in a feature breakdown Card meant for all customer-facing teams, but are important for the support team to have the answers to as they assist customers. This Card should be highly collaborative between the two teams, and should be added to on an ongoing basis as new FAQs arise over time.

Q: A customer is receiving the following error message when trying to checkout. What might be going wrong?

A: This is an error related to the payment method the customer is trying to use. You should ask them to verify all Card information and try their payment again.