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Best Practice: Slack Posting Etiquette

Transparency of Project Details

  • Pin the Guru Card containing your project management details to a Slack channel to provide context

PAUSE BEFORE YOU POST: πŸ›‘

  • To allow us to better assume good intent, seek balance, and promote mindful action at work, consider pausing before you post. This encourages us to slow down in order to respond vs. react to a message

  • When an individual is @mentioned in a channel, consider waiting for that human to respond before joining the conversation

  • Post in public or shared channels vs. direct messages. This is why Slack exists and is the most impactful habit we can change to promote transparency!

@MENTION GUIDELINES:

  • @mention human beings in channels (it's okay we promise) if you require a direct response

  • Use @groups to communicate with a specific team. This will empower anyone on the team to respond. If your @mention user group doesn't exist or is incorrect, join the #internal-comms channel to discuss

  • Only use at @here for time-bound communication (i.e. here's the Zoom PW I forgot to include)

  • Do not use @channel

USE MESSAGE URGENCY INDICATORS:


☝🏼Making You Aware - no action needed
⚠️ Need ASAP - Hoping for an immediate response
🟣 Response requested in 1 Day - 1 day grace period for a response
🟒 Response requested in 3 Days - 3 day grace period for a response
🚌 Move This Party Elsewhere - a polite reminder a message should be in a different channel. Assuming good intent, this a polite suggestion that convo is better suited somewhere else (thread or a DM). Important to understand this is an accepted suggestion and is not meant to feel rude or mean.

USE MESSAGE REACTIONS CONSISTENTLY

Use reaction emojis: Reacting to Slack messages to let people know if you've read it or completed the action item.
πŸ‘€ - Taking a look / Will take a look
βœ… - Action taken
🧠 - Add to Guru
πŸ”Ž - Already in Guru