Schwab Digital Workflows FAQ
How do I enable the Wealthbox + Schwab integration?
Does Wealthbox have additional resources for this integration?
Yes! Webinar w/ Schwab, Get Started with Wealthbox + Charles Schwab
Does Schwab have additional resources for Digital Workflows?
Do I get a copy of the "paperwork"?
Yes! When an envelope is completed, there is a digital receipt that looks very similar to a Docusign Certificate of Completion. You should regularly go to "Manage Schwab Envelopes," download the completed envelopes, and save them to your client files. Below are the instructions from Schwab:
- Upon submitting to Schwab, processing begins for each transaction. In most cases, the account is opened immediately, and the account number is provided to you. Schwab will also start working on any funding and set up transactions like the account transfer.
- For each envelope, Schwab provides you two receipts with evidence of your clients' authorization. One for Schwab documents and one for your firm (advisor) documents. Schwab recommends you download and store these receipts for your records. You can access these receipts to download for a period of 180 days from Manage Schwab envelopes:
- Download Signed Receipt—Schwab documents
- Download Signed Advisor Docs—your firm documents
- To review all applications:
- Go to Account Management on Schwab Advisor Center and access the Manage Schwab envelopes page to see a list of all digital envelopes.
- Sort the columns alphabetically or chronologically.
- You can also track the status of your digital onboarding envelopes at any stage of the process from Schwab Advisor Center Status. From there, you can also access the Manage Schwab envelopes page.
What does the digital envelope look like?
Who do I reach out to with questions about the Wealthbox Integration?
Please reach out to Wealthbox directly:
Who do I reach out to if I have troubleshooting questions in Schwab Digital Workflows?
Please reach out to your Schwab Service Team.
Who do I reach out to if I have questions about the TAMP workflow requirements?
Please reach out to our team!
Who do I reach out to if I have questions about a pending envelope?
Our team may not be able to see the envelope, but we are happy to help troubleshoot based on our experience! If we can't help, we'll ask you to reach out to your service team.
What is the client experience like?
The Digital Onboarding Guide has a great overview of the client experience, starting on page 34! Schwab also recorded a video, watch it here!