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Voice of the Customer

Template: VoC Overview

Use this template to summarize customer feedback and the proposed action items for your team. 

Created by:
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Seán Mancillas
Customer Concierge

VoC Overview [Timeframe]

[# feature requests out of # conversations]

Top 3 Requests

  1. [Request 1] - [Count]

  2. [Request 2] - [Count]

  3. [Request 3] - [Count]

Data Source:

  • [Link to the raw data source]

Feedback & Suggestion Overview:

RequestSuggestion
[e.g. Lack of GIFs in Guru Cards][e.g. Support GIFs in Guru Cards by Q2]

Additional Notes:

[Supplementary notes regarding feedback requests]

You must have Author or Collection Owner permission to create Guru Cards. Contact your team's Guru admins to use this template.