Guru Communications Principles
Summary:
This Card conveys Guru’s evolving communication principles and guidelines as they intersect with a knowledge-driven culture. To build a culture of inclusive communication in a hybrid and remote work environment, it’s essential to be both explicit and flexible with expectations and boundaries. Guru is trying this for the first time and we’re going to learn a lot from this.
Increase focus and deep work time by creating consistency and reducing unnecessary decision-making
Align our communication culture with our company values of knowledge sharing, inclusivity, and transparency
Innovate Guru for communications and provide valuable pathways for customers
Principles:
We empower a strong written culture (sharing pre-reading and building focus-time for said reading). We should leverage our own product as much as possible
We communicate asynchronous by default - We work live in specific situations
We work intentionally, out loud - Some (but not all) communication should be open and searchable
Guidelines that support these principles
Use Guru as the trusted documentation artifact to live across tools and timezones
Slack rules of the Road: How Guru uses Slack